IT Support Specialist

Looking for an exciting, ever-changing job that involves the newest transportation technology, then we are looking for you! Stefanini Group is looking for a IT Support Specialist for a globally recognized automotive company based in Greensboro, NC! Open to W2 candidates For interested applicants, click the apply button or you may reach out to Gaurav Choudhary at (248) 728-2617 or Gaurav.
Choudhary@stefanini.
com for faster processing.
Thank you.
Description: Position title: IT Support Specialist The Professional Support Specialist is the local representation of the Infrastructure and Onsite Services group (IOS) in the Client's Group Trucks facility in Hagerstown, MD.
Working with regional and global colleagues to deliver application support and new, upgraded infrastructure for business solutions is critical in this role.
This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners, forklift mounted hardware and specialized printing technology.
These technologies are highly standardized and are conducted according to standard processes and methodologies.
According to Standard Operating Environment (SOE) specifications, most server and network hardware are configured typically throughout the client's global network.
This position performs analytical, technical, and administrative work to support local and remote end-users and production lines.
Additionally, this position utilizes global processes to achieve results.
The IOS goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and, most importantly, working as a team.
Expected Schedule: Work hours are from 7 am to 3 pm (1st shift).
Depending on business conditions/demand, working hours of the daily shift may move one or two hours later, and work on weekends or other shifts can be required.
Key Responsibilities Support critical production applications and IT infrastructure solutions.
Drive the identification and escalation of problems in supported services and solutions.
Secure preventive maintenance and pre-checks to keep the quality of services.
Follow cyber-security requirements and raise security issues discovered.
Contribute to knowledge management and the documentation of errors and known workaround.
Execute time-critical support of industrial IT solutions.
Collaborate with global support technicians and local cross-functional groups in troubleshooting Infrastructure and end-user problems, using all available resources such as personal skills, vendor documentation, and online knowledge bases.
Use delegated authority from global operations teams to manage local infrastructure solutions.
Proficient in general network design and troubleshooting from a connected device perspective.
Provide continual communication/feedback to end-users to understand their requirements and set the appropriate expectations.
Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals) Install, configure, and support various handheld barcode scanning devices.
Install, configure, and support specialized thermal and laser printers.
Have a good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructure.
Perform scheduled/unscheduled upgrades to IT devices to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
Image & configure new and existing machines to end-user expectations.
Deploy new computers to end-users by transporting equipment via handcart and personal/company vehicle in which lifting to 50 lbs.
is involved.
Ability to produce documentation for Knowledgebase solutions.
Rotational on-call support.
Participate in global projects that impact local businesses, as needed.
Be a quality agent, following Volvo Production System (VPS) guidelines, including problem-solving and continuous improvement.
Other duties as assigned by the Onsite Manager.
Required Competencies 5+ years of IT experience, including business applications, infrastructure, and end-user support.
2+ years of experience supporting a fast-paced manufacturing/industrial environment.
Advance knowledge supporting the following technologies: a.
PCs, Laptops, Printers, Bar Code Scanners b.
Windows OS (2010 or higher versions) c.
Microsoft Office (365 or higher versions) d.
Industrial applications support.
Basic computer network support skills.
Continuous improvement mindset for business value creation through new IT solutions implementation, automation, process standardization, quality checklists, etc.
Great soft skills such as communication, collaboration, dealing with conflicts, and building effective relationships.
Fluency in English, both written and spoken.
The ideal candidate will be highly motivated with a strong sense of urgency.
ITIL V4 Foundation Training and Certification Desirable Competencies/Certificates Experience with Volvo dedicated business applications for factories such as ECS (Execution Control System), VD (Virtual Device), GASS (Global Assembly Steering System), etc.
Microsoft Power Tools (PowerBI, PowerApps, Power Automation) CompTIA A+, Lean Manufacturing SCRUM Scaled Agile Framework (SAFe) Service Now IIoT - ThingWorxs Platform Project Management Education Required Bachelor's Degree in Computer Information Systems or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
***Listed salary ranges may vary based on experience, qualifications, and local market.
Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees.
Our talent acquisition teams will never make an offer of employment without having a phone conversation with you.
Those face-to-face conversations will involve a description of the job for which you have applied.
We also speak with you about the process including interviews and job offers.
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world.
Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.
Stefanini is a CMM level 5, IT consulting company with a global presence.
We are CMM Level 5 company.