Sr Analyst, System Dev & Support

With over 10,000 employees and more than a dozen brands, American Woodmark is one of the nation's largest cabinet manufacturers.
By partnering with majorhome centers, builders, and dealers, wespark the imagination of homeowners anddesigners and bring their vision to life.
Across our service and distribution centers,our corporate office, and manufacturing facilities, you'll always find the samecommitment to customer satisfaction,integrity, teamwork, and excellence.
We are on a journey to encourage an inclusive Woodmark and are taking meaningful actions to promote diverse representation across every part of the business.
Together, every team member contributesto making American Woodmark a place where people can express who they are through what they do.
POSITION PURPOSE: The Senior Analyst, System Development & Support is a key member of the Information Technology team whose primary mission is to partner with key business and IT leaders for the delivery of business system design and development used to enable and support critical business functions and processes across the enterprise.
This position requires expertise in areas of business operations, business processes, application technologies, critical business data, and key operational reporting and analytics across the key business functions of the organization.
Responsibilities include; data architecture, integration architecture, solution development, service support, application security, and IT compliance.
Typical activities may include; assessing, designing, implementing, and managing software programs, testing and evaluating new programs, modification of existing programs, writing/configuring and implementing efficient code, determining operational practicality, developing quality assurance procedures, deploying software tools, maintaining and upgrading existing systems, training end-users, working closely with other analysts, project leaders and managers.
Support production systems including analyzing and resolving production problems and end-user service requests as appropriate.
Provide a high level of customer/client service across the organization with a primary focus on systems availability, performance, reliability, security, and established service level metrics.
IDEAL CANDIDATE PROFILE: To perform this job successfully, an individual must be able to excel at the essential functions assigned.
The requirements listed below are representative of the knowledge, skill, and ability required.
Experience 4+ years total experience in Information Technology, including minimum 3 years in developing solutions in complex technology environments.
Experience with Microsoft SQL Server and .
Net framework preferred.
Skills Expert knowledge of Object-Oriented programming, client-server development and relational database concepts.
Knowledge of Visual Studio preferred but not required Ability to remain organized through high workload volumes with multiple priorities.
Excellent time management skills and ability to meet assigned deadlines.
Capable of performing assigned functions with little or no oversight.
Ability to analyze causes of and implement solutions to technical and system issues.
Capable of interpreting and developing technical instructions, diagrams, statistical reports and financial documents.
Ability to apply mathematical operations in such areas as financial, transactional and statistical analysis.
Education Bachelor's Degree in Computer Science, Information Systems or other related field Technical certifications or additional relevant training a plus.
ESSENTIAL FUNCTIONS: System Support Participate in the planning, design, development, implementation, and maintenance of the application eco-system that supports the company's operations and business functions.
Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.
Participate in the maturity of solutions development and service delivery models to improve efficiency, deliver new innovations and increase collaboration with other business areas (e.
g.
, through Agile and DevOps).
Participates in the development of enterprise technology standards, governance processes and performance metrics as appropriate.
Monitor and improve upon customer/client satisfaction and service delivery management (24/6 support).
Oversee root cause analysis process for all related incidents.
Oversee problem tracking, RCA templates, post-mortems, and action item follow-up, monthly metrics.
Teamwork Add value to the team through constructive involvement.
Foster and maintain good relationships with team members and clients.
Acknowledge and appreciate other member's contributions to the team.
Provide mentorship to junior developers in technical skills and business knowledge.
Communication Effectively convey technical solutions to clients, partners and team members through oral and written communication.
Listen to and comprehend the message being communicated by others.
Develop presentations to be delivered to internal and external groups.
Supervisory Responsibilities: Typically, this position does not have supervisory responsibilities.
SCOPE & EXPECTATIONS: Hybrid work environment requiring a minimum of three days in the office (Tue, Wed, Thur).
Occasionally requires work on or around the manufacturing floor and/or sales office.
The noise level is usually moderate to high and hearing protection may be required on the production floor.
Safety glasses are required on the production floor.
Hours are varied and may include after-hours or weekend work to fulfill the responsibilities of the position.
Reports to: Manager, Solution Development Travel Requirements: Occasional travel may be required The recruitment process may consist of any combination of phone, video, and in-person interviews.
Offers may be contingent upon successful completion of Background Check, Drug Screen, Physical Examination, and/or potential Motor Vehicle Check.
BENEFITS PACKAGE INCLUDES: Competitive Compensation Health Care Benefits Paid Holidays Paid Vacation Days Paid Sick Days 401(k) Match Tuition Assistance Relocation Assistance when available AN EQUAL OPPORTUNITY EMPLOYER The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally protected characteristic; and it will comply with all applicable state discrimination laws.
No person will be denied employment solely because of a disability, provided that the person can perform the essential functions of the position for which the person has applied, either with or without reasonable accommodations.