Description:
Handley Regional Library seeks a customer-service oriented individual with strong communications skills to assist the public at busy public service desk.
Nights and weekends required.
18 hours per week at Handley Library in Stephens City, VA.
Rate of Pay: $13.
50/hr
Reports to: Circulation Services Coordinator
Fair Labor Standards Act: Non-exempt
Position Summary
Under the supervision of the Circulation Services Coordinator, performs responsible clerical and technical work to provide circulation services for library patrons.
Examines operations on a daily basis to ensure that all resources are managed as effectively as possible.
Major Duties
Provides circulation services to patrons, including checking library materials in and out, handling fines and fees, registering patrons for library cards, reserving requested materials for patrons and informing patrons when reserved materials are available, and updating the circulation data base to ensure it contains accurate information on patrons.
Ensures the speedy return of materials to circulation.
Provides information to staff and patrons, including answering and directing incoming telephone calls, answering patron's directional questions within library building, referring patrons to other sections of the library.
Responsible for opening circulation desks each business day.
At end of business day, is responsible for counting money received, obtaining door counts from public entrance, turning off copiers, and circulation desk terminals.
Shelves books, empty book drops, open public entrances, keeps the circulation area neat and clean.
Maintains the order and appearance of books and library materials in the circulating collection by reading assigned shelves to assure accurate placement of materials, performing minor repairs and cleaning library materials, and routing materials to the Technical Services department to have books relabeled and repaired when necessary.
Performs other related duties as required.
Assists staff in other sections of the Library as necessary.
Supervisory Controls
Works under the regular supervision of the Circulation Services Coordinator.
Work is reviewed on-the-job, through regular conferences and annual performance evaluations.
Guidelines
Policies and procedures of the Handley Regional Library and the Five-Year Plan of the Handley Regional Library.
Circulation Services procedures manual.
Complexity
Work is routine to complex in nature and requires attention to detail, accuracy, and the use of judgment in satisfying the needs of patrons in a timely manner.
Scope and Effect
Courtesy, accuracy and efficiency are necessary to assure that library patrons receive a high level of service.
Staff in this position provide a first impression of the library and library services to the public.
Personal Contacts
The position requires on-going interaction with library patrons in person and on the telephone.
Constant contact also is maintained with co-workers and the Circulation Supervisor.
Physical Demands
The position requires standing and sitting at public service desks for the majority of the workday, working with the public, some repetitive motion and reading of computer screens.
The position requires a significant amount of bending, reaching, and moving quickly to retrieve patron records or library materials shelved from six or more feet from the circulation desk.
Shelf-reading and shelving library materials requires standing on step stools or bending to reach low shelved from six or more feet from the circulation desk.
Shelf reading and shelving library materials requires standing on step stools or bending to reach low shelves and moving carts filled with books up and down ramps.
Library aides must be able to empty exterior book drops, lift 25-pound boxes of books, move heavy book carts and shift furniture as necessary.
Work Environment
Work is performed in a busy public library setting during regular business hours, including evenings and weekends.
Requirements:
Knowledge, Skills, and Abilities Required
General knowledge of public library practices; ability to establish and maintain effective relationships with co-workers and library patrons; knowledge of popular and current reading interests; good organizational and clerical skills; general ability with computer systems; knowledge of basic mathematics; ability to work independently; ability to be flexible and remain calm in meeting demands of patrons at public service desks; good communication skills with both children and adults, including sometimes irate or upset patrons; and ability to work quickly, accurately, and efficiently.
Education, Training, and Experience Required
Two-year college degree.
Preferred: library experience and experience with library computer systems, especially circulation functions or equivalent education.
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