Duties
Providing exceptional customer service to our students, staff, and other visitors – serve as a welcoming, positive presence and treat all students with courtesy and respect
Phone support – answer incoming calls, return voice mail messages, and make calls to students
Front counter support – help students in person at the Admissions front counter and occasionally in the lobby.
Assist with general questions.
Assisting students with navigating the HCC website, Self-Service, and general college questions
Data entry of applications into student database
Scanning student paperwork
Be a campus tour guide to small and large group tours
Assisting with mailings and putting together information packets
Completing on-campus errands and provide assistance to office employees
Be available and present to welcome and help onboard new HCC students at fall, spring, and summer new student orientation
Special Skills Needed
Previous customer service experience and phone experience; strong typing and computer skills, particularly with Microsoft Word and Excel as well as database applications; exceptional writing and verbal communication skills; ability to lift up to 20lbs
This position requires a minimum of 15 hours per week with the ability to work up to 20 hours per week.
Daytime hours only.
Students are expected to maintain a consistent schedule throughout the semester.
MUST BE A CURRENT HCC STUDENT FOR THE FALL 2023 SEMESTER.
MUST BE ENROLLED IN AT LEAST 6 CREDITS.
UNLESS FIRST-SEMESTER STUDENT, MUST HAVE ATTAINED A 2.
0 SEMESTER GPA DURING THE LAST SEMESTER ATTENDED.
APPLICATION DEADLINE
This position is considered open until filled.
Applications will continue to be accepted until the position is filled and considered closed.
Hagerstown Community College is committed to the recruitment, selection, hiring and retention of a diverse workforce.
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