Assistant Registrar

Position Summary The Assistant Registrar organizes and directs clerical and functional operations, within different functional areas: Graduation and Transcripts, Enrollment Reporting and Student Relations, Petitions and Appeals; provides critical support to students, faculty, staff, and third-party agencies and address questions or concerns with a solution-based approach.
The Assistant Registrar is expected to handle multiple responsibilities, solve complex problems, and ensure that systems and processes meet service expectations.
This position is located at the Main Campus but may report to all Blue Ridge CTC locations as required to meet the needs of this position.
This position will include managing a virtual office as needed.
Duties and Responsibilities Maintain and update an effective, accurate, and secure student records system adhering federal, state, and institutional policies including FERPA, HIPAA, and all institutional policies.
Veteran Certifying Official.
Supervises Records Assistant.
Assist with data collections, survey assessments, and reports as needed.
Compile and submit reports for federal and state agencies.
Maintain the Student Clearinghouse program and records for accurate verification of current and previous student registration status.
Process non-degree or third-party registrations as needed.
Assist with the semester course schedule.
Assist students with completing graduation applications, changes, and updating records.
Assist faculty in advisement and course substitutions.
Compile certificate earners and analyze graduate status.
Review Program of Study report and identify and correct abnormalities; maintain communication with students and advisors as needed.
Identify students who need to apply for graduation through the Goal Chaser report.
Resolve discrepancies on student registrations.
Contact other college registrars, admissions personnel, and records personnel to resolve student record problems or improve processes and policies.
Keep up to date on all rules and policies that govern the Office of the Registrar as set forth by FERPA, HIPAA, regional, state, and College regulations.
Participate in the activities of all committees assigned.
Assist in verifying and certifying associate and certificate degrees.
Participates in aspects of new student orientations.
Respond, as necessary to inquiries about the College’s programs and services.
Works the welcome desk as assigned.
Works in the Testing Center as a back-up, as required.
Availability and willingness to work a full 37.
5 hours a week.
Availability and willingness to work a flexible schedule that could include early morning, evening hours, or Saturdays (for College recruitment events).
Performs assigned duties and any other duties to drive the College’s Vision, to fulfil the College’s Mission, and to abide by the College’s Values.
Minimum Qualifications Education Bachelor’s Degree required.
Coursework related to education, administration, or analytics preferred.
Experience Previous office experience and ability to work in a routine and detail-oriented office environment.
Being able to interpret policies and procedures and document all work completed.
Knowledge, Skills, and Abilities Applicant must be able to plan, schedule, organize, and follow-up on tasks related to the job to achieve goals within or ahead of established time frames.
Excellent interpersonal skills: able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner.
Proficient level of knowledge of Microsoft Office and proven ability to learn new software programs.
Ability to effectively handle confidential information.
Understand the College, state, and federal regulations including AAACRAO and CAEL guidelines in evaluation of student records.
Familiarity with issues faced by community college students, especially in rural settings.
Ability to relate to a diverse population.
Ability to analyze programs, identify solutions, and take appropriate action to resolve problems, using sound independent judgment and decision-making processes.
Demonstrated ability to work well with faculty and administrators.
Understanding of the organization of public higher education systems Commitment to following all College policies and procedures.
Position open until filled AA EOE M/F/Vet/Disability